Process Automation           

AI-Powered Process Transformation for Regulated, High-Volume, High-Risk Industries

Engineered for sectors where operational resilience, auditability, and efficiency at scale cannot be compromised

        What we do

Standardisation & Consistency Solutions

Replacing human-dependent variation with governed, repeatable, controlled workflows

Services include:

  • End-to-end process mapping & redesign

  • Standardised decision frameworks

  • Cross-team process alignment

  • RACI models for roles, permissions, and ownership

  • Harmonised workflows across regions, products, and business units

Solves:

  • Analyst-by-analyst variation

  • Partner-driven or preference-driven workflows

  • Unclear ownership and fragmented responsibilities

Redesigning, modernising, and automating complex business processes using AI, RPA, and deep governance frameworks — purpose-built for financial institutions, banks, global law firms, gambling operators, and energy companies where accuracy, compliance, and traceability are non-negotiable

Regulatory Alignment & Compliance Engineering   

Embedding compliance, auditability, and defensibility directly into operational workflows

Services include:

  • Regulator-ready workflow design (FCA, PRA, SEC, UKGC, SRA, Ofgem etc.)

  • Evidence & audit checkpoints baked into every process

  • Structured exception handling & escalation logic

  • SLA & quality frameworks aligned to regulatory expectations

  • Documentation packs for internal/external audit

Solves:

  • Manual workflows failing regulatory tests

  • Weak traceability and incomplete documentation

  • Gaps in SLA, QA, and risk control

  • Difficulty proving “reasonable steps

Process Consolidation & Operating Model Simplification  

Turning a patchwork of processes into a single controlled operating model

Services include:

  • Consolidation of KYC, AML, fraud, sanctions & TM into unified flows

  • Integrated onboarding journeys

  • Unified case management architectures

  • End-to-end journey visibility & governance

  • Removal of legacy pathways and duplicated steps

Solves:

  • Process debt built over years

  • Duplicated or conflicting workflows

  • Disconnected risk and compliance pathways

  • Operational inefficiency across teams  

Controls, Governance & Risk Architecture

Building strong first/second/third line controls that strengthen operational resilience

Services include:

  • Control design & implementation

  • Governance frameworks (policy → process → controls → metrics)

  • Embedded audit trails & evidence capture

  • Structured risk scoring

  • SLA monitoring & escalation pathways

  • Process-level version control

Solves:

  • Weak or inconsistent controls

  • Breakdown between policy and real execution

  • Fragmented risk ownership

  • Inability to defend decisions to regulators or auditors

AI, RPA & Intelligent Automation Enablement

Modernising high-volume workflows with automation that is safe, controlled, and governance-aligned

Services include:

  • AI-assisted document analysis & summarisation

  • AI-based classification for AML, KYC, TM and case routing

  • RPA deployment for rule-based tasks

  • Automated case triage and prioritisation

  • Digital workflow orchestration

  • Automated reporting and compliance evidence generation

Solves:

  • Overreliance on manual labour

  • Backlogs in onboarding, investigations, and case handling

  • Slow turnaround times and SLA failures

  • High operational cost per case  

Services KYC / AML / Sanctions • Automation & RPA • Process Engineering • Regulatory Alignment • Governance & Controls • Operational Model Redesign

Sectors Financial Services • Banking • Global Law Firms • Regulated Gambling • Energy & Utilities • Enterprise & Public Sector

Resources Process Library • Case Studies • Compliance Frameworks • Insights & Research Company About • Leadership • Careers • Contact • Security & Trust Center

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